Help Center - Refund Policy

Welcome to the GHX Help Center, your go-to destination for seamless support and resources to enhance your GHX experience.

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  • Comprehensive FAQs: Access our website's FAQ page for quick answers to common queries.
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Refund Policy

For our ride-share services, please note that refunds are not available once the service has begun and has been completed. Typically, your card is not charged until the ride concludes. Therefore, if a driver does not show up or if you are unable to secure a ride, your payment card will not be charged.

However, should you be delayed in reaching the driver after their arrival, a penalty fee will be incurred for each minute of delay.

Delivery Service and Refund Policy

For delivery services, both the driver and the store collaborate to ensure that the items delivered match your order. In the event of any discrepancies, we are open to issuing a refund, which is typically processed by crediting your in-app wallet.

Please be aware that if you cancel a delivery after it has been booked or after the store has confirmed your order, a cancellation fee will be applied.

Our Help Center is designed to provide you with the support and resources you need to make the most of your GHX experience. Whether you're a customer, vendor, or driver, we're here to assist you every step of the way.

Help Centre Email: support@grandhubx.ca

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