Trust, Safety & Insurance

Please review our insurance coverage and terms of eligiblity. GHX provided commercial insurance to rider and drivers for ride booking made through the app.  Review the coverage summary here: https://tinyurl.com/coveragedetials

At GrandHubX, trust and safety are at the forefront of everything we do. We understand the importance of providing a safe and reliable platform for our customers, as well as our valued service providers. Here's how we ensure your safety and build trust:

  • Thorough Verification: We have a rigorous verification process for all our service providers to ensure that their profiles are thoroughly checked, and their identities and qualifications are verified. This helps us maintain the highest standards of safety and reliability.

  • Support Team: In case you ever feel unsafe or uncomfortable during a ride or service, you can contact our support team, who will take immediate action to ensure your safety and well-being.

  • Emergency Contacts: We provide you with the option to add emergency contacts, including your close family and friends, to the app. This way, in case of any emergency, you can reach out to them directly from the app itself.

  • Safe Job Assignments: We ensure that our service providers are not assigned jobs in areas that have a history of criminal activity or may seem unsafe. This helps us maintain a safe and secure environment for both our customers and service providers.

  • Feedback: After every ride or service, we seek feedbacks to know your overall experience and improve it if necessary. This helps us ensure that we provide the best possible service to you and improve our platform continuously.

  • Insurance Policy: We have a stringent insurance policy to ensure that the services you receive are 100% safe. All our service providers have their own Commercial Auto Insurance, which ensures that their safety and the safety of our customers remain intact.

We take pride in our commitment to providing a safe and trustworthy platform for our customers and service providers. At GrandHubX, your safety and well-being are our topmost priorities.

Subscribe to our Newsletter