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Privacy Policy

GrandHubX Privacy Policy

At GrandHubX ("GHX"), we understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or mobile application.

a. Information Collection and Sharing:

     We may collect personally identifiable information, including:

  • Name, email, and mobile phone number
  • Demographic information
  • Information about your device, location, and network carrier

This information is utilized to personalize the app, perform behavioral analytics, and enhance our products and services. We may send promotional emails about new products or special offers to the provided email address with your consent.

b. Security:

We employ state-of-the-art cybersecurity practices to secure your information. Physical, electronic, and managerial procedures are implemented to safeguard and protect the information collected online.

c. Third-Party Links:

While our website may contain links to other websites, we are not responsible for the protection and privacy of information provided to those sites. Your personal information is not sold, distributed, or leased to third parties without your permission or unless required by law.

d. Location:

Our app utilizes real-time navigation, requiring background location to provide service updates for the end-user's trip. This ensures real-time movement information for users, drivers, and company owners.

Use of Information We Collected:

Apps may collect data when users create or update their GHX accounts, including name, email, phone number, login credentials, and profile picture. Information is utilized to provide you with an enhanced user experience, Service provider reporting and monitoring feature usage, and improve our services.

  • Location Data: Improves services such as your location to  pickup, navigation, and customer support.
  • Emergency Data Sharing: Enabled for police, fire, and ambulance services during emergencies.
  • Location Sharing: Allows sharing between riders and drivers for improved pickups.

User Data Deletion:

Users can delete their account through Account Settings. Retained data is used for service provision and legal compliance. 

Use of Information & Data Security:

Personal information is not sold, traded, or transferred to other parties. While we cannot guarantee data never being shared with third parties,  as maybe mandated by law, personal, and non-personal information may be shared for analytical, legal and regualtory compliance purposes.

By continuing using our website or mobile applications, you agree to the terms outlined in this Privacy Policy and other terms as included in this site.

Data Retention:

We retain user data for as long as necessary as mandated by Govt  regulations to provide services and comply with legal obligations.

Changes to Privacy Policy:

GHX reserves the right to modify or update this Privacy Policy. Users will be notified of changes, and continued use implies acceptance.

For any questions or concerns regarding this Privacy Policy, please contact us at info@grandhubx.ca


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